For the purposes of this policy, “we”, “us”, and “our” refer to ShopSidi, a trading name of Sidi Enterprises Ltd, located at 124 City Road, London, EC1V 2NX, United Kingdom. Email: support@shopsidi.com, Phone: +44 5603 010285.
1. Return Period You may request a return or refund within 30 calendar days of the date your order was delivered.
2. Eligibility for Returns To qualify for a return or refund, the item must:
Be unused and in the same condition as when you received it
Be in its original packaging with all tags and labels attached
Be accompanied by proof of purchase (order number or receipt)
3. Non-Returnable Items The following items are not eligible for returns:
Perishable goods (e.g., food or grocery items)
Downloadable or digital products
Gift cards
Items marked as final sale
4. Return Shipping Costs
If the item is faulty, damaged, not as described, or you received the wrong item, we will cover the cost of postage for the return.
If you change your mind, the cost of returning the item will generally be your responsibility.
5. Refunds Once we receive your returned item, we will inspect it and notify you of whether your refund has been approved. If approved, a credit will be issued to your original payment method within 7 business days.
6. Late or Missing Refunds If you have not received your refund within the stated timeframe, please check with your bank or credit card provider. If the issue persists, contact us at support@shopsidi.com for assistance.
7. Exchanges We only replace items if they are defective, damaged, or not as described. If you need to exchange a product, email us at support@shopsidi.com with your order details, and we will guide you through the process.
8. Returns Instructions To initiate a return, please contact us via email for instructions. You must follow the instructions provided to ensure your return is processed correctly.
9. Supplementary Costs
If a delay or issue occurs due to our shipping process, ShopSidi will cover any additional costs incurred.
If the issue is caused by incorrect information provided by the customer, the customer will be responsible for any supplementary costs.
10. Your Legal Rights Your statutory rights under UK consumer law remain unaffected. If an item is faulty, we must provide a refund, repair, or replacement under those rights regardless of this policy.
