At ShopSidi, we are committed to ensuring that your orders are processed and delivered promptly and securely. All orders are fulfilled and dispatched directly from our fulfilment centres, using trusted courier services to provide a reliable delivery experience.
Order Processing Time
Orders are typically processed within 1–2 working days after payment has been confirmed.
Delivery Methods
We offer several delivery options to suit your needs:
Standard Delivery: 2–5 working days
Delivery Costs
Delivery charges are calculated based on the weight, size, and destination of your order. Final delivery costs will be displayed at checkout.
Standard Delivery: Starting from £4.99
Free shipping on orders over £60
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can monitor your parcel’s progress.
Liability for Delayed, Lost, or Misrouted Deliveries
While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control. If an order is delayed, lost, or misrouted, we will liaise directly with our courier partners to resolve the issue as swiftly as possible.
Supplementary Costs
If a delay or error occurs as a result of our delivery process, ShopSidi will cover any additional costs incurred. However, if the delay or issue is caused by incorrect or incomplete information provided by the customer, the customer will be responsible for any supplementary costs.
Claims for Lost or Delayed Deliveries
If your order is delayed or lost, please contact us at support@shopsidi.com within 14 days of the expected delivery date.
Refunds and Replacements for Delayed or Lost Deliveries
If your order cannot be delivered within a reasonable timeframe, we offer either a full refund or a replacement item at no additional cost.
